The crew behind the claims.
It takes a special kind of individual to be part of the Youi claims team. Settling people’s nerves, putting them at ease in sometimes very stressful situations. Providing hope and guidance, and giving clients the confidence that, no matter the size or type of claim, we’re onto it.
Keeping claims moving.
See where our people plug in throughout the 5-step claims process to make sure everything stays on track.
Our Claims Advisors will take your call, or call you back if you lodge online or via the app, to get all the crucial details to get your claim underway. They’ll finalise the lodgement before organising for the assessment to take place.
Depending on the type of claim you’re making, one of our dedicated Claims Assessors will be allocated to your case, or you’ll be directed to one of our member service providers. A thorough inspection of the damage to your property or business will then be undertaken, with your Youi Claims Advisor managing the process and communications.
Once the assessment is done and the scope of work finalised, our Claims Crew will make a decision on your claim. If all approved, repairs or organising replacements can commence, closely overseen by your Claims Advisor and/or Assessor.
As the claim continues, our Claims Advisors and Assessors will stay on top of things from our end, providing you with regular updates. You can also see how things are progressing at anytime, by logging in and using our online Claims Tracker tool.
When repairs or replacements are all complete, our Claims Advisors or Assessors will be in touch with you to let you know what steps have been taken and that your claim has been resolved.
YOUI ASSESSORS FOR YOUI HOME CLAIMS.
When it comes to your home and contents claims, wherever possible, you’ll get a Youi Assessor on the case and taking care of things for you. They’re Youi through-and-through, and they’re onto it. They don’t work for any other insurers, so you know they’ve got the knowledge and the focus to do right by you and your claim.