The crew behind the claims.

It takes a special kind of individual to be part of the Youi claims team. Settling people’s nerves, putting them at ease in sometimes very stressful situations. Providing hope and guidance, and giving clients the confidence that, no matter the size or type of claim, we’re onto it.

Claims team profiles

Name: Tony

Role: Large Loss Assessor

Location: Melbourne, VIC

Joined: 2016

Most memorable claim moment: The recent bushfire in the East Gippsland area. The level of destruction was sorrowful but the community spirit was heart-warming.

Goal: To continue to ensure that our clients’ claims experience is an unforgettable one.

Name: Carrie-Ann

Role: Catastrophe Claims Advisor

Location: Sunshine Coast, QLD

Joined: 2019

Most memorable claim moment: It’s little things that happen every day. That feeling of accomplishment, clients’ reactions – knowing I’ve made a difference for them.

Goal: To be better than I was yesterday; to experience new things to find a little slice of happiness.

Name: Shane

Role: Home Performance Consultant

Location: Melbourne, VIC

Joined: 2016

Most memorable claim moment: The 2019/2020 storm season, when we had seven catastrophe events being managed simultaneously!

Goal: To further develop the performance of service providers so that our clients get the best possible claim experience.

Name: Rodney

Role: Motor Assessor/Quality Consultant

Location: Melbourne, VIC

Joined: 2014

Most memorable claim moment: Sorting out the repairs on a client’s very specialised trike (motorcycle) claim. It had to go interstate, but we got there.

Goal: To continue to coach my service providers on quality work and make them better.

Name: Neill

Role: Head of Lodgement Claims

Location: Sunshine Coast, QLD

Joined: 2013

Most memorable claim moment: When a client brought homegrown vegetables to a community forum in the ACT to say thank you for looking after them in their time of need.

Goal: To maintain an energetic, fun environment while continuing to provide professional service.

Name: Adam

Role: Building Team Manager

Location: Sunshine Coast, QLD

Joined: 2012

Most memorable claim moment: Assessing a building claim for a nudist B&B.

Goal: To take our home claims teams to the next level in terms of providing awesome customer service at every interaction.

Name: Andrew

Role: Head of Home Claims

Location: Sunshine Coast, QLD

Joined: 2012

Most memorable claim moment: A big hailstorm in Brisbane, November 2014 – the devastation was widespread. I was so proud of the way we responded to look after our clients.

Goal: To support our people in delivering an industry-leading home claims service, and complete a half marathon in my spare time.

Name: Kez

Role: Home Assessor

Location: Mornington Peninsula, VIC

Joined: 2020

Most memorable claim moment: I had an interesting one where sap was leaking out of the roof trusses!

Goal: To smash out my first year as a home assessor, and complete the restoration of my EH Holden.